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Terms And Conditions |
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About Us
This web site is owned and operated by Home Automation Direct, a trading name of Conscious Visions Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our office contact details: Home Automation Direct c/o Conscious Visions Ltd. 31 Mead Way Highburton Huddersfield Yorkshire HD8 0TG United Kingdom Phone: 08443 577626 (Local rate)
Email: admin [at] homeautomation-direct [dot] com
VAT Registration Number 721 3193 66 Company number: 3416138
The following terms and conditions together with specific terms and conditions set out in any accompanying document shall, unless otherwise agreed in writing by Conscious Visions Ltd., apply to and govern any agreement for the sale or other supply of goods or services by Conscious Visions Ltd, and any quotations and acknowledgement or acceptance of order issued by Conscious Visions Ltd., to the exclusion of any other terms and conditions whether express or implied. Where these conditions conflict with the purchasers terms and conditions of purchase, these conditions shall prevail.
The seller reserves the right to amend these Terms and Conditions at any time. These Terms and Conditions do not affect consumer statutory rights. All care and attention is taken to ensure full accuracy in documenting product size and performance, however small deviations may occur.
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard, American Express and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you pay for goods before we have indicated acceptance of your order, we will refund in full, any monies paid should we choose not to supply to you.
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Shipping And Handling
Delivery is the responsibility of the seller. The seller meets all delivery and insurance costs.
The goods will be delivered to the address submitted by the buyer on the order form in the website. Once delivered, the buyer will be the owner of the goods and therefore responsible for any loss or damage. A buyer must refuse to take delivery of the goods if damage is evident on arrival. If a buyer refuses to take delivery of the goods for any reason other than evident damage, then expenses incurred by the seller for delivery and return of the item will be deducted from any refund. The maximum delivery time is 30 days. In the event that the maximum time is exceeded Conscious Visions Ltd. will contact the buyer.
Buyers not trading as a commercial concern will have the option to cancel with full refund. Refunds will be paid within 14 days of receiving official written confirmation (email acceptable), of order cancellation. For buyers trading as a commercial concern, the maximum delivery time is not legally binding. Therefore exceeding this maximum will not be counted as a shortcoming on the sellers behalf.
Damaged Goods / Insurance Claims If there is any noticeable damage to the packaging on arrival the buyer must refuse to accept the item. If, on unwrapping the item, damage is discovered, the buyer must notify the seller within 24 hours of receipt (or first thing Monday if a weekend delivery) of any damage to the item. The buyer must send damaged items back to the seller using the sellers approved courier, details will be given on request. The buyer must include the original packaging materials when returning any damaged goods.
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days and generally the same day for stocked items. International orders are generally received in under 5 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All items are covered by at least a 12 month guarentee.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08443 577626 (Local rate) (International +44 08443 577626 (Local rate)) or write to us at 31 Mead Way Highburton Huddersfield Yorkshire HD8 0TG United Kingdom
Please note, this is the registered address for the company. All goods are stored and dispatched from a warehouse so collections are not possible.
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Privacy Policy
Conscious Visions Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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Remittance Terms
All prices are excluding VAT and excluding delivery costs. Please make cheques payable to Conscious Visions Ltd.
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